1. Introduction

Welcome to BFS Consulting LLC. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at rgentile@thefranchiseconsultingcompany.com.

When you visit our website and use our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the website, request information about our products or services, participate in website activities, or contact us directly.

• Personal Information Provided by You: names, phone numbers, email addresses, mailing addresses, job titles, contact preferences, and similar information.
• Payment Data: data necessary to process payments, such as payment instrument numbers and security codes, when applicable.

3. How Do We Use Your Information?

We use personal information collected through our website for business purposes, including:

• To facilitate account creation and login processes
• To send administrative information
• To fulfill and manage orders
• To deliver and facilitate our services
• To respond to inquiries and provide support
• To send marketing and promotional communications
• To deliver targeted advertising
• For other legitimate business purposes

4. Will Your Information Be Shared With Anyone?

We may process or share your data based on the following legal basis:

• Consent: when you have given us specific permission.
• Legitimate Interests: when reasonably necessary to achieve our business interests.
• Performance of a Contract: when needed to fulfill the terms of a contract with you.
• Legal Obligations: when required by law, court order, legal process, or governmental request.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services, such as customer service providers, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to customize our website and improve your experience. Cookies allow us to understand how visitors use our website, improve functionality, and manage preferences.

Types of Cookies We Use

• Essential Cookies: necessary for website functionality and secure areas.
• Analytics and Performance Cookies: used to understand website traffic and user behavior in aggregated form.
• Functionality Cookies: remember your preferences and selected settings.
• Targeting and Advertising Cookies: help provide advertising aligned with your interests and measure campaign effectiveness.

Your Choices Regarding Cookies

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of this website and others.

Consent for Cookies

Where required by law, we will request your consent to use cookies when you first visit our website. You may later adjust your browser settings to opt out.

6. How Do We Handle Your Social Logins?

If you choose to register or log in using a social media account, we may have access to certain information associated with that account, depending on the platform and your privacy settings.

7. How Long Do We Keep Your Information?

We keep your personal information only as long as necessary for the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. How Do We Keep Your Information Safe?

We aim to protect your personal information through organizational and technical security measures.

9. Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age.

10. What Are Your Privacy Rights?

You may have certain rights regarding your personal information, subject to applicable local data protection laws.

11. Do California Residents Have Specific Privacy Rights?

If you are a resident of California, you may have specific rights regarding access to and control over your personal information.

12. Do We Make Updates to This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.

13. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe”
• Opt out of SMS messages by replying “STOP”
• Request information about how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information provided below.

14. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act, TCPA, and all applicable laws.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”.
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again.
• All opt-out requests are processed immediately.

Message Frequency & Content

• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you have requested.
• We do not send promotional content without specific consent.

Help & Support

• Reply “HELP” for assistance.
• You may also contact us at rgentile@thefranchiseconsultingcompany.com.
• Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

15. How Can You Contact Us About This Policy?

If you have questions or comments about this Privacy Policy, you may contact us by email at rgentile@thefranchiseconsultingcompany.com or by post to:

BFS Consulting LLC